Terms & Conditions
In-stock items generally ship in 1-2 business days. For items shipping from the manufacturer, estimated processing times will delivery, please check with our sales team before placing your order. If we do not have enough stock on hand to fulfill your order, we will send you an email notification within 24 business hours. If you have a time constraint on your order, please respond to that email or give us a call so that our team can work on a solution for you.
Canceling/Modifying an Order
Once your order is placed, we cannot guarantee that it can be modified or canceled. If you wish to modify your order, please contact us as soon as possible. Additionally, we reserve the right to cancel any order.
Online Security
To ensure our customers’ safety online, all orders go through security checks before we start processing them. Please keep this in mind while ordering, as there may be a slight delay before processing for a small percentage of orders. If additional information is needed to help ensure the order’s validity, we will reach out via email or call.
Order Communication
As an e-commerce company, our primary form of communication is email. All order updates will be sent to the email address used when the order was placed. For this reason, please be sure to provide a valid email address when placing your order.
Price Changes and Updates
Pricing on our website is listed at the wholesale level and updated in real time. Product pages will list impending manufacturers' price increases, where applicable. For pending alternate payment orders, we reserve the right to adhere to these price increases on orders not paid in full by the specified deadline. In order to ensure that you receive the most accurate pricing on your order, we recommend that you pay in full prior to the effective date of the increase.
All prices are subject to change without notice. In the rare event that a product is listed at an incorrect price due to a website error, Cookkart will resolve the discrepancy, at our discretion, on all orders placed for the product listed at the incorrect price. This resolution may involve coming to an agreed upon price with the customer or a cancellation of the order, resulting in a full refund.
Receipt of Incorrect Product
If you believe you received the incorrect product, please keep the item(s) unused and in the original packaging and reach out to our Customer Solutions team. They will work with you to reship the correct item or offer a refund. We may require a picture of the incorrect product you received and will cover the cost of return shipping for that item.
Resolution of Disputes
By using this website, you agree that any dispute or claim relating in any way to your use of any Cookkart service, or to any products or services sold or distributed by Cookkart or through Cookkart.in, will be resolved through binding arbitration instead of in court.
Applicable Laws
By using any Cookkart service, you agree that the applicable Information Technology law, and the laws of the Companies Act, without regard to principles of conflict of laws, will govern these Terms of Use and any dispute of any sort that might arise between you and Cookkart.
Text Messaging
Text messages may also be sent when there is an urgent need for information to continue to process your order. These situations could include (but are not limited to):
• Payment processing errors
• Expedited order delays
• Confirmation of order details
• Delivery requirements
Text frequency based on user orders. Message and data rates may apply. Customers may opt-out at any time by Reaching out to us.
Payment Methods
Credit Cards (Preferred Method)
Debit Cards
NetBanking
UIPs
Wallets
BitCoin
Bank Transfer
Cash
Cheque (Subject to clearance)
Demand Draft
All orders must be placed online through our checkout process, you can phone in your order and make payment directly to us. We accept all major credit cards including Master Card, Visa, American Express.
Once payment is cleared, the order will be released to process for shipment. . Personal checks are processed on Mondays and Thursdays and will be held for 5 business days from when they are processed while they clear. All other alternative payment orders will be released as soon as the payment is received, with a minimum of 1 business day delay to receive payment.
Currency
All pricing is listed in INR Rupees on the website, currency conversion to USD is also available. When ordering outside of India, the funds captured for an order will be converted to the local currency of the ordering country on your statement. The rate of exchange is locked in when your order ships, not when the order is placed. Credit card companies may also charge a currency conversion fee. Please contact your card issuer for further details.
Purchase Orders
We are unable to accept Purchase Orders as a form of payment since we update our pricing in real time and do not rely on quoted prices. All orders must be placed online and paid for in full at the time of purchase.
Taxes
Taxes will be charged on orders shipping to the states. If you are tax-exempt and shipping to one of these states, reach out to our sales executing and submit your exempt form for review.